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Flexible Exception Handling in a Multi-Agent Enactment Model for Knowledge-Intensive Processes

DOI Bookmark: http://doi.ieeecomputersociety.org/10.1109/IAT.2005.76

2005 IEEE/WIC/ACM International Confe ...

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	ASCII Text	x
	Holger Brocks, Henning Meyer, Thomas Kamps, "Flexible Exception Handling in a Multi-Agent Enactment Model for Knowledge-Intensive Processes," Intelligent Agent Technology, IEEE / WIC / ACM International Conference on, vol. 0, no. 0, pp. 479-482, 2005 IEEE/WIC/ACM International Conference on Intelligent Agent Technology (IAT'05), 2005.

	BibTex	x
	@article{ 10.1109/IAT.2005.76, author = {Holger Brocks and Henning Meyer and Thomas Kamps}, title = {Flexible Exception Handling in a Multi-Agent Enactment Model for Knowledge-Intensive Processes}, journal ={Intelligent Agent Technology, IEEE / WIC / ACM International Conference on}, volume = {0}, year = {2005}, isbn = {}, pages = {479-482}, doi = {http://doi.ieeecomputersociety.org/10.1109/IAT.2005.76}, publisher = {IEEE Computer Society}, address = {Los Alamitos, CA, USA}, }

	RefWorks Procite/RefMan/Endnote	x
	TY - CONF JO - Intelligent Agent Technology, IEEE / WIC / ACM International Conference on TI - Flexible Exception Handling in a Multi-Agent Enactment Model for Knowledge-Intensive Processes SN - SP479 EP482 A1 - Holger Brocks, A1 - Henning Meyer, A1 - Thomas Kamps, PY - 2005 KW - null VL - 0 JA - Intelligent Agent Technology, IEEE / WIC / ACM International Conference on ER -

Holger Brocks, Fraunhofer Integrated Publication and Information Systems Institute, Darmstadt, Germany

Henning Meyer, Fraunhofer Integrated Publication and Information Systems Institute, Darmstadt, Germany

Thomas Kamps, Fraunhofer Integrated Publication and Information Systems Institute, Darmstadt, Germany

Exceptions in knowledge-intensive processes are often the result of resource failures. Following a knowledgebased approach we demonstrate how semantic information about the resources involved and a set of generic Event-Condition-Action rules are used to handle resourcerelated exceptions within a multi-agent enactment environment. The scenario of an IT-Helpdesk is used to illustrate the application of the concepts described within a practical environment.

Citation:

Holger Brocks, Henning Meyer, Thomas Kamps, "Flexible Exception Handling in a Multi-Agent Enactment Model for Knowledge-Intensive Processes," iat,pp.479-482, 2005 IEEE/WIC/ACM International Conference on Intelligent Agent Technology (IAT'05), 2005

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