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May/June 2006 (Vol. 23, No. 3)   pp. 26-33
e-Service Design Using i* and e3value Modeling

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DOI Bookmark: http://doi.ieeecomputersociety.org/10.1109/MS.2006.71
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Abstract

e-Services are intangible products, provisioned via the Internet. Examples include Internet access and Internet radio. Because most e-services involve multiple enterprises, creating a shared understanding of the service under development is an issue. Such an e-service is more difficult to understand than a proposition just consisting of goods because services lack easily observable physical properties. Consequently, software engineers must first understand the e-service itself before they can build effective systems and support for these services. The authors present the complementary use of two requirements engineering techniques. Using i* modeling, they explore strategic goals that enterprises have, and using e3value modeling, they understand how these goals can result in profitable services for enterprises. They demonstrate their approach using a case study on Internet radio.

This article is part of a special issue on requirements engineering.

References
[1] A. Shama, "Dot-Coms' Coma," J. Systems and Software, vol. 56, no. 1, 2001, pp. 101–104.
[2] D. Tapscott, D. Ticoll, and A. Lowy, Digital Capital— Harnessing the Power of Business Webs, Nicholas Brealy, 2000.
[3] B. van der Raadt, J. Gordijn, and E. Yu, "Exploring Web Services from a Business Value Perspective," Proc. 13th Int'l Requirements Eng., 2005, IEEE CS Press, pp. 53–62.
[4] B. van der Raadt, "Business-Oriented Exploration of Web Services Ideas Combining Goal-Oriented and Value-Based Approaches," master's thesis, Vrije Universiteit Amsterdam and University of Toronto, Amsterdam, 2005; www.cs.vu.nl~bvdraadt.
[5] G.T. Friedlob and F.J. Plewa, Understanding Return on Investment, John Wiley & Sons, 1996.
[6] W. van der Aalst and K.M van Hee, Workflow Management— Models, Methods, and Systems, MIT Press, 2002.
[7] J.M Akkermans, Z. Baida, and J. Gordijn, "Value Webs: Ontology-Based Bundling of Real-World Services," IEEE Intelligent Systems, July/Aug. 2004, pp. 23–32.
Additional References
[1] E. Yu, "Towards Modelling and Reasoning Support for Early-Phase Requirements Engineering," Proc. 3rd IEEE Int'l Symp. Requirements Eng. (RE 97), IEEE CS Press, 1997, pp. 226–235.
[2] L. Chung et al., Non-Functional Requirements in Software Engineering, Kluwer Academic Publishers, 2000.
[3] J. Mylopoulos et al., "Extending Object-Oriented Analysis to Explore Alternatives," IEEE Software, Jan./Feb. 2001, pp. 2–6.
Additional References
[1] J. Gordijn and J.M. Akkermans, "Value-Based Requirements Engineering: Exploring Innovative E-Commerce Idea," Requirements Eng. J., vol. 8, no. 2, 2003, pp. 114–134.
[2] J. Gordijn and J.M. Akkermans, "e3-value: Design and Evaluation of e-Business Models," IEEE Intelligent Systems, July/Aug. 2001, pp. 11–17.
[3] R.J.A. Buhr, "Use Case Maps as Architectural Entities for Complex Systems," IEEE Trans. Software Eng., vol. 24, no. 14, 1998, pp. 1131–1155.
Additional Information
Index Terms- requirements and specifications, methodologies, social and behavioral sciences, economics, computers and society, electronic commerce, e-commerce

Citation:  Jaap Gordijn, Eric Yu, Bas van der Raadt, "e-Service Design Using i* and e3value Modeling," IEEE Software, vol. 23,  no. 3,  pp. 26-33,  May/Jun,  2006

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