Abstract
The research of service management information model can bring forward the following benefits: unified service planning and provisioning, consistency among the functionality models in the service supply chain and correctness of the mapping between management requirements and management functions. In this paper, we have proposed a lifecycle-based generic modeling method on service management information, which adopts a requirement mapping in a top-down manner to define managed objects in the segments of service lifecycle. The model can be referenced as a meta-model to direct the development of service management systems.